Problem

A colleague who WFH accidentally damaged a critical piece of equipment and is unable to work.

The Solution: Repair

1. 9.43am: Colleague damages laptop and reports it to their IT team, who then requests BornGood’s Repair service on the Portal. 
2. 10am: BornGood receives the high-priority request.
3. 10.40am: Replacement laptop is packed, labelled and quality inspected ready for dispatch. The colleague is sent an email and text notification.
4. 12pm: Company is given full tracking info and dispatch details confirmation on the Portal.
5. 3pm: Item is collected and geotag photo is taken as proof of collection. 
6. 5.17pm: Laptop tracked into the local distribution hub and shipped overnight to the destination depot.
7. 4.13am: Arrives at the local depot.
8. 6.58am: On the local vehicle for delivery. The colleague is sent an email and text notification of a delivery time slot.
9. 9.07am: Replacement laptop is delivered to the colleague to get back to work. Geotagged photo is taken as proof of delivery and collection, and faulty laptop is collected to be returned to BornGood next day for reprocessing. 
10. The returned laptop is data sanitised using HMG 5 Standard, assessed, repaired and returned to stockholding for future use.

Problem

The company struggled to get a laptop from an ex-employee for months, not being able to agree on a suitable collection process and date from their home.

The Solution: Recover

1. The company logs the ex-colleague’s details on the Portal who has a laptop and monitor that needs to be recovered. 
2. An email and text is sent to the ex-colleague to guide them through the simple collection process on their phone or PC.
3. The calendar booking process lets the ex-colleague choose a suitable collection date.
4. They confirm their collection details, a message is sent, and the collection is scheduled into their calendar.
5. The collection is booked with a courier and the ex-colleague is sent an email and text on the collection day to track the courier.
6. The courier makes the collection with a box provided and a photo is taken at the doorstep.
7. The laptop and monitor is valued, received at BornGood the next day, data sanitised and restocked.

Problem

The company won a contract that required 200 more employees – a big ramp up of employees above their standard level. The contract depended on their ability to deliver the required coverage, so it was important that their equipment was delivered to various addresses, ready for each colleague to start their induction training within five days.

The Solution: Deliver

• Day 1: Using refurbished laptops from BornGood’s existing stock, we started the process and then obtained 150 more laptops from our network of suppliers for next day delivery.
• Day 2: Laptops are received and processed in the workshop where they’re data sanitised using HMG 5 Standard, asset tagged to identify each one, and imaged to the customer’s specification.
• Day 3: The reconditioned laptops are transferred to the packing team, going through a 15-point cleaning and refurbishment system. 
• Day 4: Quality control goes through a 12-point checklist for each laptop, where they’re photographed, final sealed, boxed and labelled in specialist packaging for dispatch at 3pm. 
• Day 5: 200 laptops are delivered to various addresses by 10am, which have been easily tracked through the Portal.